Shipping Policy

At GenZbookcompany, we understand that when you order a professional book for your exams or practice, timing is everything. We are committed to delivering your books accurately, in good condition, and always on time.

1. Shipping Charges

• Free Shipping: We offer Free Standard Delivery on all orders of ₹699 or above.

• Standard Shipping Fee: For orders below ₹699, a nominal shipping fee (typically between ₹40 - ₹60) will be calculated and displayed at the time of checkout based on the weight and destination.

2. Delivery Timelines

We pride ourselves on our speed, especially for our local customers in the capital region.

Note: "Business Days" exclude Sundays and National Holidays. Delivery times are estimates and may vary slightly due to external factors like weather or carrier delays.

3. Order Processing

• Orders are typically processed and handed over to our logistics partners within 24 hours.

• For Delhi-NCR, orders placed after the 12:00 PM cutoff will be delivered the following day.

• Once your order is dispatched, you will receive a tracking link via WhatsApp/Email/SMS.

4. Logistics Partners

We partner with reputed courier services (e.g., Delhivery, BlueDart, Xpressbees) and our own GenZ-Logistics network to ensure your books reach you safely. For very remote locations where private couriers do not reach, we use India Post (Speed Post).

5. Delivery Attempts

Our courier partners will attempt to deliver the package three times before it is returned to our warehouse. Please ensure your mobile number is reachable so the delivery executive can contact you.

6. Address Changes

If you need to change your delivery address, please contact us at [Insert WhatsApp/Phone] within 2 hours of placing your order. Once the order is out for delivery, address changes may not be possible.

7. Damaged Packaging

If you receive a package that is visibly tampered with or damaged, please:

1. Do not accept the delivery.

2. Take a photo of the damaged package.

3. Contact our support team immediately.

   Return and Refund Policy

   Thank you for shopping at GenZbookcompany. We value your trust and aim to provide the best service possible. If you are not entirely satisfied with your purchase, we are here to help.

   1. Return Window

   You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

   2. Eligibility for Returns

   To ensure a smooth return process, please note the following conditions:

   • Condition: The book must be in its original packaging, with no signs of use, folded pages, marks, or spine damage.

   • Proof of Purchase: You must have the receipt or proof of purchase (order number).

   • Unboxing Video (Recommended): For damaged or incorrect items, we highly recommend recording a clear unboxing video. This helps us expedite your claim with our logistics partners.

   3. Non-Returnable Items

   Certain items cannot be returned:

   • Digital products or E-books (if applicable).

   • Books that show visible signs of wear, writing, or damage not present at the time of delivery.

   • Items purchased during a "Clearance Sale" or "Flash Sale" (unless damaged upon arrival).

   4. Process for Returns

   1. Initiate Request: Email us at [Insert Your Email Address] or WhatsApp us at [Insert Phone Number] with your Order ID and the reason for return.

   2. Pickup: Once your return is approved, we will arrange a reverse pickup through our logistics partner.

   3. Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

   5. Refunds

   If your return is approved, we will initiate a refund to your original method of payment (Credit Card, UPI, or Bank Transfer).

   • Processing Time: You will receive the credit within 5-7 business days, depending on your card issuer's or bank's policies.

   • COD Orders: For Cash on Delivery orders, you will be asked to provide bank details or a UPI ID for the refund transfer.

   6. Exchanges

   We only replace items if they are defective, damaged during transit, or if the wrong edition/title was sent. If you need to exchange it for the same item, please contact us immediately.

   7. Shipping Costs

   • Defective/Incorrect Items: If the return is due to our error (wrong book, damaged copy), GenZbookcompany will bear all shipping costs.

   • Change of Mind: For returns due to a change of mind, a nominal return shipping fee may be deducted from your refund amount.

   8. Cancellations

   You can cancel your order before it has been dispatched. Once the order is out for delivery (especially for our Delhi-NCR Same Day Delivery service), cancellations may not be possible, and the return policy will apply instead.

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   Contact Us

   If you have any questions on how to return your item to us, contact us:

   • Website: genzbookcompany.com

   • Email: genzbookcompany@gmail.com

   • Phone/WhatsApp: +91-8010764967

   • Landline : 01146039717

   • Address: Delhi, India.